FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. Are all your products for men?
   Yes, Lightee LLC focuses on providing high-quality men’s clothing, covering all types of men’s clothing from casual wear to formal occasions.
2. Where can I buy Lightee LLC products?
   You can purchase our products directly through our website morganlightee.com. We support global delivery and provide fast delivery services for domestic users.
3. How are your sizes divided?
   We provide sizes from S to XXL. You can refer to the size guide on each product page to ensure that you choose the right size. If you have any questions, please contact customer service and we will provide you with professional advice.
4. How do I choose the right size for me?
   To help you choose the right size, you can check the size chart of each product and refer to your height and weight. If you are not sure, it is recommended that you choose a slightly looser size or contact our customer service team for consultation.
5. How do I know that my order has been successfully shipped?
   Once your order is shipped, we will send the order tracking information by email. You can use this information to track your package.
6. Do you offer returns and exchanges?
   Yes, we offer unconditional returns and exchanges within 30 days. You can return or exchange the product within 30 days of receiving it. Please ensure that the product is undamaged, unworn and in its original packaging. For more details, please refer to our Return and Exchange Policy.
7. How long does it take to process your order?
   We usually start processing within 24 hours of order confirmation. For standard delivery orders, it is expected to arrive within 2 to 5 business days. For international orders, the processing time may be slightly longer, please refer to the time estimate on the delivery page.
8. What are your payment methods?
   We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal and other popular online payment platforms.
9. How can I confirm that my payment has been successful?
   Once your order is successfully paid, you will receive a confirmation email with details of your order information and payment status. If you encounter problems during the payment process, please contact our customer service team.
10. Do you support international delivery?
    Yes, we provide global delivery services. No matter where you are, as long as you can receive the package, we will ensure that your goods are delivered on time.
11. Can my order be modified?
    We will process the order as soon as possible. Once the order is submitted and started to be processed, it cannot be modified or cancelled. If you find something that needs to be modified, please contact us through our customer service as soon as possible and we will do our best to help you.
12. How to contact customer service?
    If you have any questions or need help, please contact us through our email JerryMorgan@morganlightee.com. We will reply to your email as soon as possible to help you solve any problems.