REFUND AND RETURNS POLICY

REFUND AND RETURNS POLICY

Thank you for visiting Lightee LLC! We are committed to providing you with quality menswear products. If you are not satisfied with your purchase, we will do our best to help you. Please read our refund policy carefully before purchasing to ensure a smooth shopping experience.

1. Refund Request
   ● If you are not satisfied with the product you purchased, you can apply for a refund within 14 days of receiving the product.
   ● Refund applications must be submitted through our official website or customer service email (JerryMorgan@morganlightee.com).
   ● The product must be unused and in original packaging, labels and condition before a refund can be applied.
2. Ineligible Refund Situations
   The following items will not be refunded:
   ● Used or washed items.
   ● Broken or damaged items, unless the damage is caused during transportation.
   ● Specially customized or personalized items (such as custom embroidery, etc.).
   ● Limited-time promotion or discount items.
3. Refund Process
   ● Please contact customer support and provide a refund request within 14 days of receiving the product.
   ● We will provide a refund confirmation for eligible items. After receiving the refund confirmation, you need to return the item to our designated return address.
   ●Once we receive and inspect the returned item, the refund will usually be processed within 5-7 business days.
   ●The refund will be refunded via the method you originally paid for.
4. Return Shipping Costs
   ●The shipping costs for returns are usually borne by the customer, unless there is a quality problem with the item or the wrong item was sent.
   ●If you choose our return label service, we will deduct the corresponding postage from the refund amount.
5. Refund Time
   ●The refund will be processed after we receive and inspect the returned item. Usually the refund will be completed within 5-7 business days, but some payment methods may take longer.
6. Exchange Policy
   If the item you received does not fit you or is the wrong size, we offer free exchange service. Exchange requests need to be submitted within 14 days of receiving the item.
7. Contact Information
   If you have any questions about your refund or need further assistance, please feel free to contact our customer service team at the following:
   ●Customer Service Email: JerryMorgan@morganlightee.com
   ●Customer Service Phone: 6233203265
   Thank you for your support and understanding of Lightee LLC! We hope you are satisfied with your shopping experience, and if you have any questions, please feel free to contact us.