SHIPPING INFORMATION
SHIPPING INFORMATION
Thank you for choosing Lightee LLC to shop! We are committed to providing you with fast and safe delivery services. Please read our shipping terms carefully before placing an order.
- Shipping Company
We work with a number of reliable shipping companies to ensure that your order can be delivered on time. Major shipping companies include:
● Domestic Shipping: (USPS) (FedEx) UPS
● International Shipping: DHL UPS FedEx - Domestic Shipping
All orders within the United States will be shipped by the United States Postal Service (USPS), Federal Express (FedEx) or UPS. The specific shipping company will be arranged according to the shipping method and destination you choose.
● Processing Time: All orders will be processed and shipped within 1-2 business days after payment is confirmed.
● Shipping Time: Domestic standard shipping time is usually 3-7 business days. Expedited shipping options can be shortened to 1-3 business days, but additional fees may be required.
● Shipping Fees: Shipping costs will be determined by order weight, size and destination. You can view detailed fees at checkout. - International Shipping
We provide global shipping services for international customers. International orders will be shipped by companies such as DHL, UPS or FedEx.
●Processing time: International orders will be processed and shipped within 1-2 business days after payment is confirmed.
●Shipping time: International shipping time is usually 7-14 business days, and the specific time may vary depending on the postal system and customs processing procedures of the destination country.
●Shipping cost: International shipping costs are calculated based on order weight, size and destination country. You will see the final shipping cost at checkout. Please note that international orders may have additional duties and taxes, which are collected by local customs or government agencies, and Lightee LLC is not responsible for such charges. - Tracking and Order Updates
Once your order is shipped, you will receive an email with a tracking number. You can use this number to track the progress of your order on the official website of the corresponding shipping company. - Order Issues and Delays
●Order Delays: Although we work with reliable shipping companies, some orders may be delayed due to weather, holidays or uncontrollable factors. Please understand and wait patiently.
●Wrong address: If the delivery address provided is incorrect, resulting in the package being undelivered or returned, we will not be able to bear the additional shipping costs. - Undeliverable Areas
Due to logistics restrictions, some areas may not be able to provide shipping services. Please make sure that your area supports delivery before placing an order. If you have any questions, please contact our customer service team. - Returns and Exchanges
If you are not satisfied with your order, you can apply for a return or exchange according to our return policy. Please refer to the Return and Exchange Policy for more information. - Notes
●Please make sure your delivery address is accurate to ensure smooth delivery.
●All orders will be shipped at the risk of the customer. We recommend that you purchase shipping insurance to prevent the package from being lost or damaged. - Contact Us
If you have any questions or problems about shipping, please contact us through the following methods:
●Customer Service Email: JerryMorgan@morganlightee.com
●Contact Phone: 6233203265
